EVELO electric bikes and trikes are manufactured to the highest quality standards and are backed by our industry-leading 4-year/20,000-mile warranty. This is double what most other manufacturers are able to offer! If you’re wondering how we are able to provide such a generous coverage, the answer is simple. Higher quality products are more expensive to manufacture but help us keep our costs down in the long run.
2. No-Risk Decision
For most people, an electric bike is a significant investment, and we fully understand that buying a product online, sight unseen, can be scary. That’s why we have a free 10-day, at-home trial for all new bike purchases — plus, the clock doesn’t start until your bike is delivered. So if your EVELO is not the right fit, for whatever reason, we’ll pay for return shipping and send you a replacement bike or issue a full refund. No restocking or hidden fees. No BS about “exceptions.”
3. Impeccable Reputation
Hundreds of raving reviews, from people just like you, don’t lie. We admit that we’re not perfect and we don’t always get it right, but we won’t stop working with you until you are fully satisfied with your purchase. We have an A+ rating with the Better Business Bureau, a 4.9/5 rating on Shopper Approved and 4.6/5 on Facebook, with hundreds of customer reviews.
4. Cutting-Edge MotionDrivetm System
It’s a mistake to think that all electric bikes are the same. You are making an investment that you want to enjoy for years to come. EVELO MotionDriveᵗᵐ is an exclusive electric bike drivetrain technology that brings together the efficiency of a mid-drive motor with the convenience of an internal hub transmission. Our bikes come with latest innovations like the NuVinci® hub transmission or the Gates belt drive. Our goal is to use technology to make a quality, easy-to-use electric bike without resorting to techy gimmicks you don’t need.
5. Unparalleled Support
Our U.S.-based team of friendly electric bike experts is available 7 days a week. We will help you pick the perfect electric bike that’s comfortable and easy to ride. If you choose EVELO, we will provide comprehensive support over email or over the phone for years to come. And if you ever need a little more help, we’ll find a local bike shop in your area to lend a hand.